Privacy Policy

RAMRAS Technologies ("we", "us", "our") operates the website ramrastech.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Contact information (name, email address, phone number)
• Business information (company name, industry, project requirements)
• Financial information (budget range — we never collect payment card details)
• Communications you send to us (contact forms, email, WhatsApp)
• Job application information (resume, cover letter, LinkedIn URL)

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Log data (IP address, browser type, pages visited, time and date)
• Device information (operating system, browser version)
• UTM parameters from advertising campaigns
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Deliver the services you have requested
• Send you OTP verification codes via SMS or WhatsApp
• Send service-related communications (project updates, invoices)
• Send marketing communications — only with your explicit consent
• Improve our website and services based on usage patterns
• Comply with legal obligations
• Prevent fraud and maintain security

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our website and services (e.g., email delivery, SMS providers). These parties are bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

4. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Lead/enquiry data: 3 years from last contact
• Client project data: 7 years (legal/tax compliance)
• Job application data: 1 year if unsuccessful, 5 years if hired
• OTP records: 30 days
• Chat transcripts: 90 days unless you request deletion

5. Your Rights

Under applicable data protection law (including the Digital Personal Data Protection Act, 2023), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Grievance: File a grievance with our Data Protection Officer

To exercise any of these rights, contact us at privacy@ramrastech.com.

6. Cookies

We use cookies to enhance your experience on our website. Types of cookies we use:

• Essential Cookies: Required for the website to function (session management, CSRF protection)
• Analytics Cookies: Google Analytics 4 and Microsoft Clarity — to understand how visitors use our site
• Marketing Cookies: Meta Pixel and LinkedIn Insight Tag — only if you have accepted marketing cookies

You can manage your cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We use the following third-party services:

• Google Analytics 4 (analytics)
• Meta Cloud API (WhatsApp and OTP delivery)
• Fast2SMS (SMS OTP delivery — India)
• TidyCal (appointment booking)
• OpenAI / Anthropic (AI chat functionality)

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption, CSRF protection, input sanitization, and access controls.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@ramrastech.com
• Website: ramrastech.com/contact
• Address: RAMRAS Technologies, Uttar Pradesh, India